Monday, April 10, 2006

Tech support can be funny

Doing something a bit different today. Today I'm posting one of those technical support stories. What makes this one different for me at least is the fact that the person taking the call was one of my friend's sisters, so it kind of strikes close to home. I just couldn't resist posting it, so here it is.

A few months ago, a friend of mine had this happen to his sister who works in a call center taking calls for a big American cable company who's name I won't mention. All I'll mention is that the call center is in Canada. I swear I'm not making any of this up...

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A woman is waiting for a cable technician to come to her house so that they can install cable. She's in New York. That distinction is important. You'll know why in a minute...


She calls, and this is how the conversation went approximately.

Techsupport: Hello, Techsupport, how may I help you?

Client: Hi, I saw one of your vans parked outside and I've been waiting for my cable to be installed. He got out but he never came to the house. Instead, he got back in and drove away.

TS: Umm Maam, the technician reported hearing gunshots coming from your house.

Client: Oh, that was just my husband doing target practice in the basement!

Wednesday, April 05, 2006

How the Canadian Music Industry Smells

Ohhhh! He lives! Actually I've been engrossed reading Neal Stephenson's The Confusion and I haven't really bought any music recently, save for the Ray movie soundtrack and Spirit of the West's Hit Parade. So, as you can see, I haven't actually had much material to go on, especially since The Confusion is such a long book. But I haven't forgotten about this blog, which is why I'm making this post in the first place. I'll actually maybe review Hit Parade, but not the Ray soundtrack, because technically, what is there to review about it?

Ok, so I actually went out to buy some music today, so more material to review! But before I mention what I got, I've got a story. I went to the biggest music store there is in town. It's basically the only big chain store we have in the city anymore, and they usually carry lots of things that the other stores like Walmart and Futureshop don't. Well, I talked to a worker there who helped me try to find what I wanted. I first asked for Carbon Leaf. He goes to look for it in their index, but nah, he can't find it. I was surprised considering how big the band is down south, and that their latest album was actually released both in the US and Canada. He tells me that the chain won't put anything on the list unless the corporation recognizes it. So, essentially, you'll only find the already established bands. Big deal, right? Well, next, I asked about an up and coming Canadian band called the Clumsy Lovers. Awesome band, awesome music. Sorry, but can't find the album! You guessed it, because the corporation doesn't recognize them and they aren't on the list. How frustrating is that? I really want to support the band by buying the music, but I can't find it anywhere, and they aren't exactly an indie band. They're signed by Reprise Records, the same label that signed the Barenaked Ladies! I'm there in front of this worker wondering how new bands are supposed to become recognized and have their fans buy their albums. Man, it's frustrating to me just thinking about it. It must be doubly frustrating for the bands themselves! What a stupid policy! What's even worse is, this guy told me the store is not allowed selling albums of local bands, even if they know they're doing well, because, you guessed it, they aren't in the index. Hmmmphh! So, how the heck are bands supposed to make it in this industry? Yes folks, the Canadian Music Industry stinks! That's how it smells. S. T. I. N. K. S. Well, anyway, I did manage to find something I wanted. I was disappointed that I couldn't find Carbon Leaf and the Clumsy Lovers, despite how good these two bands aren't getting the support they deserve. I as I was scanning the CDs on the racks, I realized in the back of my mind that I did have another album in mind that I wanted, so I ended up walking out with Spirit of the West's Star Trails, their newest album. I did actually pay for it before walking out though ;)

Speaking of what stinks, anybody watched the Junos this weekend? Apparently it was the first time broadcast worldwide, and could be watched in the US on MTV and VH1. Of course, they needed worldwide recognized talent for that to happen and make people watch. But I tell you, Pamela Anderson just didn't cut it. She was probably one of the worst hosts the Junos ever had. She looked like she felt out of place , trying to remember who's who in Canada and who that upcoming talent is because of being in the US for so long. She looked disconnected from her reality. And then she drops the bomb while everyone boos her. She had made a poor tasteless joke about the seal hunt. Frankly, I think Mrs Anderson shouldn't be making jokes like that when she's been so out of touch with Canada and happy to be living down south. She was in Halifax afterall, one of the centers of the seal hunt. It was almost like a slap in the face to Canadians. "Hi Canada! Glad to be here! *SLAP!*"

Well, if Pamela Anderson wasn't bad enough, these Junos also had to count on American talent like Coldplay to get viewers. Not a bad idea on paper, but I'd far much rather see Canadian talent pulling in viewers. It is, after all a Canadian music awards show. Stop worrying so much about what the US will think, just showcase our talent! There are a lot of Canadian bands out there that deserve being watched by millions of US viewers, but instead that spotlight is being taken by an American band. This is Canada afterall, not the US, and I find the use of American talent to be pretty denigrating to Canadian talent, as if to say, our talent can't hold itself up, can't be counted on. What happened to the Canadian content regulations? They should have been put more into use here. I'd really hate to see the Junos become US-Centric and lose itself as a Canadian music awards show. But then again, it's not like it really matters does it? Do the awards really matter? Afterall, as a friend said, Great Big Sea, having been nominated for 12 years will have to change their biography to state that they are "twelve time juno losers". Yes, 12 years of being snubbed, folks. But in there, there's something to be proud of. There's a band that still makes money; people buying their albums, going to their shows, year after year getting snubbed. The by's are probably sitting around and saying: "Guys, look at all our fans! We don't need the Junos to tell us we're good!" After all, does anyone really remember Alannah Myles? She cleaned out the Junos in the 80's. Says a lot doesn't it?